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What if there is a problem with my order once I receive it?

I would like you to be happy with your order. If there are any problems with your product, or if anything was damaged during shipment, please contact Private Suite Collection via email (within 48hrs) so that we may discuss exchange options. I will do the very best to resolve any issues you may have. 

How long does shipping take?

Most Private Suite Collection products are made to order. Please allow 2-3 business days for order processing, beginning the day after payment is received. Large orders may take longer. Business days are Monday through Saturday. Shipping time can take between 1 to 5 days, depending on your location and distance from us.  

How should I store my soy candle?

Store your candles in a cool, dry place away from direct and indirect sunlight.

What is the best way to care for my candle wick?

Always keep your wick trimmed to a 1/4". If your wick is too long, your candle may smoke.

Should I trim the wick of my soy candle before lighting?

Yes. With the exception of the first time you burn it, you should always trim the wick. Trimming the wick prior to burning your soy candle, allows safer burning and creates a longer candle life. An easy way to trim your candle is to pinch off the tip of the wick using your thumb and index finger with a napkin or by using a wick trimmer. You should always make sure the wick is cool to the touch and the wax has hardened before attempting to trim it.

How should I burn my soy candle?

Private Suite Collection recommends that candles be burned for no less than an hour at a time and no more than 4 hours at a time. Doing so allows both the candle fragrance to distribute throughout the room and the wax to heat evenly.

If you have any questions regarding any of the Private Suite Collection products, please contact: