FAQ

What if there is a problem with my order once I receive it?

I would like you to be happy with your order. If there are any problems with your item(s), or if anything was damaged during shipment, please contact Private Suite Collection® via email (within 48hrs) for exchange options. 

Most Private Suite Collection® products are made to order. Please allow 3-5 business days for order processing, beginning the day after payment is received. Large orders may take longer. Business days are Monday through Friday. Delivery time can take between 1 to 5 days, depending on your location.  Note: Please be advised - There may still be shipping delays due to COVID-19.

Store your candles in a cool, dry place away from direct sunlight.

Always keep your wick trimmed to a 1/4". If your wick is too long, your candle may smoke. Allow candle to cool before relighting. Never leave candle burning unattended. Make sure candle is placed on heat resistant surfaces.  

Yes. With the exception of the first time you burn it, you should always trim the wick. Trimming the wick prior to burning your candle allows safer burning and creates a longer candle life. An easy way to trim your candle is to pinch off the tip of the wick using your thumb and index finger with a napkin or by using a wick trimmer. You should always make sure the wick is cool to the touch and the wax has hardened before attempting to trim it.

Private Suite Collection® recommends that candles be burned for no less than an hour at a time and no more than 4 hours at a time. Doing so allows the wax to heat/melt evenly + candle fragrance to distribute throughout the room. If you have any issues/questions regarding Private Suite Collection® products, service, or website, please contact: PrivateSuiteCo@gmail.com